Honest answers to fair questions.

You don't have client logos or case studies. Why should I trust the work?

We don't have client logos because we haven't worked with paying clients yet. That's the honest answer.

The founding pilot is how we establish that track record. The first three clients get the full scope of work for free, with the explicit understanding that if the engagement works, we'd like a written case study in return. The risk is very low: you're not paying, and you can see the deliverables before deciding anything about an ongoing relationship.

What we can offer instead of logos: a clear explanation of how we approach each practice area, the regulatory knowledge behind the work, and a transparent look at how we'll run the engagement. Start with the intro call — if what you hear doesn't make sense, you'll know quickly.

How do we know the work is accurate?

Every significant output goes through a specialist review before delivery. AI tooling handles drafting and data normalization where it helps; a human validates the output against the actual regulatory requirements before anything goes out.

For classification work (HS/HTS codes), we document the classification rationale so you can review the reasoning, not just the result. For ESG questionnaire responses, we show you the source evidence we're relying on before we finalize the response. For supplier documents, you get the checklist of what we collected and how we verified it.

You have the right to question, reject, or revise any output we deliver. That's not a formality — we expect you to use it.

What if the engagement doesn't work out?

During the pilot: you can stop at any point. No fee, no penalty. We hand over everything we've produced and worked on to date. No questions asked.

In an ongoing engagement: if the work isn't meeting the bar, we want to know immediately. We'll work to fix it. If the issue is something structural — the scope is wrong, the approach isn't working, the fit isn't right — we'd rather have that conversation early than pretend otherwise. We wind down cleanly. You keep all deliverables. We don't hold documentation hostage or make transitions difficult.

Who is on the team?

SupCarta is currently founder-led. Nitesh Garg (B.Tech Computer Science, IIIT Delhi) runs the engagement directly — classification work, supplier documentation, ESG questionnaire response — with specialist input on specific regulatory areas as the work requires it.

We're not a staffing agency with interchangeable resources. The commitment is a named person who takes responsibility for the output and is available to answer questions, not a team inbox with rotating staff.

As the service grows past the pilot phase, we'll be transparent about how the team structure evolves.

Where is data stored and who has access?

Client and supplier documentation is processed and stored securely using standard cloud infrastructure. We process data on your behalf and do not share, resell, analyze for training, or use it for any purpose other than delivering the engagement.

On termination of an engagement, we delete your data on request within a reasonable timeframe. The full terms are in our Privacy Policy and Terms of Service.

If you have specific data residency requirements or need to understand our security posture in more detail before engaging, ask us directly — we'll give you a straight answer.

Are you a licensed customs broker?

No. SupCarta is not a licensed customs broker of record in any jurisdiction. We prepare trade documentation, run classification decisions, and coordinate with your broker or freight forwarder. We do not file customs entries on your behalf under our own license.

If you need a licensed broker of record, we can work alongside one as the documentation layer rather than replacing them.

Do you provide legal advice?

No. SupCarta provides operational support and compliance documentation — not legal advice. Where a question has legal implications (e.g., sanctions exposure, regulatory enforcement risk, contractual liability), we'll flag it clearly and recommend you consult a qualified lawyer.

We know the difference between doing the compliance work and giving legal advice. We do the former and are clear about not doing the latter.

Can you work with businesses outside India?

Yes. The service is open to businesses anywhere. We operate from India, which is honest context about where the team is based — not a restriction on where clients can be located or what markets we handle compliance for.

We've built the service for businesses trading internationally, which by definition means working across multiple jurisdictions. Our availability is structured to cover US Pacific and EU Central business hours by arrangement.